VIDEO | Working with cases in the Dynamics 365 interactive service hub
Want to make your job easier while solving customer issues faster? We thought so. This video shows you how, with the interactive service hub Case form. Review tab-organized case details, or complete quick actions without opening the case record. Engage with your customers and create activities directly from the timeline. See all touchpoints on the Customer 360 card. Find related cases, entitlements, and knowledge articles. Move toward case resolution faster, and with better information.