Building a dream home is a complicated process, one that requires many decisions, clear communication and ruthless attention to detail. KB Home, a national home builder in the US, knows how to get it right. The company’s philosophy is to build homes that customers love, providing them with the options and the necessities that they need to create their dream home at an affordable price.
Set up more than six decades ago, KB Home is one of the largest US homebuilders. In 2016 alone, the company built over 10,000 homes and had $3.2 billion in revenues. Faced with rising costs of labor and materials, the home builder’s challenge is to provide quality options and finishes that customers desire while maintaining margins and improving profitability.
With the home building industry’s complex processes and unique requirements, KB Home wanted to find an industry standard solution, built on a robust and secure platform. HomebuilderONE, powered by Microsoft Dynamics 365 for Operations offered KB Home the functionality, flexibility and the scalability it desired together with trust and security it needed to protect its data.
“We wanted to find a solution and a partner that was willing to focus on the unique needs of the home building industry and help us transform our business for the future,” says Greg Moore, Vice President, Information Technology, KB Home. HomebuilderONE is an industry standard solution, built by Sable37, that enables homebuilders to work together on common functionalities that can help improve efficiencies and eliminates the need to implement costly, time-consuming customizations.
“HomebuilderONE is a good fit with our existing Microsoft technology infrastructure enabling us to focus on delivering quality finished products and exceptional customer service now and in the future,” Moore adds.
Moore anticipates a substantial improvement in the user experience with HomebuilderONE. The native capabilities present in the Microsoft Dynamics 365 environment allows staff to focus on tasks that are critical and important, view data in graphical form, extract business insights and make informed decisions, ultimately improving the customer experience.
“We now have an environment where our field workers, customer service agents and sales teams have a mobile platform where they have up-to-date information at their fingertips. They can input data without waiting to get back to the office and get insights critical to the success of their jobs, all on their device.” Moore adds, “HomebuilderONE powered by Microsoft Dynamics 365 for Operations is our core business enabler and it sets us up for success in the future. As we grow rapidly, efficiency is the key to ensure that we sustain our growth and stay competitive. This flexible, industry centered architecture we have built will help us get there.”
His advice to other homebuilders that are embarking on their digital transformation journey is to get executive buy in from the top levels of the organization. “Implementing an ERP solution isn’t just about changing your technology platform. It’s a cultural shift in how you do business and it is crucial to build the right team, engage with them through the process and commit to the change right across the business,” he says.
Moore concludes, “Choosing a partner that would work with us every step of the way, providing advice and best practice solution is critical to the success of this project. Sable37 had an industry standard solution, and the skills and experience to support us throughout the journey. They understand the capabilities of the Microsoft Dynamics 365 platform and how it can help us achieve our business objectives.”